Name
Plat4Mation : Elevating the power of ServiceNow CSM and Agentic AI to enhance the customer-agent relationship in a high-performance Customer Service environment
Date & Time
Thursday, March 13, 2025, 1:15 PM - 1:45 PM
Speakers
Description
In this session, Chris Wuytens will share how he used ServiceNow CSM to build and manage a high-performance team at Acerta Consult strong of 450 FTEs. In addition, he will explain how he used Generative AI Agents to master the relationship with customers as well as support agents and supervisors in dealing with challenging conditions related to agent health, burn-out prevention and reducing customer churn.
Location Name
RISIO 5
Full Address
Sofitel Luxembourg Europe
6 Rue du Fort Niedergruenewald
Kirchberg 2226
Luxembourg
6 Rue du Fort Niedergruenewald
Kirchberg 2226
Luxembourg